FAQ
Questions, answered
How do I book?
Choose your package on the Book page, pick a date and time from the live calendar, and pay the 20% deposit (or the full amount) to lock it in. You’ll get a confirmation email straight away with a link to manage your booking.
How much is the deposit?
The deposit is 20% of your booking total and secures your date. You can choose to pay in full at booking instead.
When do I pay the balance?
The balance is charged automatically to the card you used for the deposit 7 days before your booking. You agree to this at checkout and get a receipt by email. If your booking is 7 days away or less when you book, you pay in full at booking.
Can I cancel or reschedule?
Yes. Cancel more than 48 hours before and there’s no fee and everything you’ve paid is refunded. Within 48 hours, 50% of the booking total is kept; within 24 hours, 100% is kept. Rescheduling instead avoids the fee (subject to availability). Just use the Manage booking link in your confirmation email.
Do you travel?
Yes, travel is included anywhere in the Sydney metro area. For locations outside Sydney metro, request a quote and we’ll include travel in it.
How long until I get my photos and videos?
Turnaround depends on your package and the time of year. We’ll confirm your delivery date when you book. Need them fast? Add Priority delivery (24 hours) or a Same day edit.
What’s included in my package?
Each package lists exactly what you get: the shoot time, the number of edited images, reels or highlight films, and whether raw footage is included. Everything is professionally edited and delivered digitally. See the Services page for every package.
Studio or on location?
Both. Studio Photography packages include the studio hire. Brand, events and content packages can be at your business, home, venue or a location you choose. You pick when you book.
How can I pay?
Securely by card (Visa, Mastercard and American Express) or Apple Pay and Google Pay, through Stripe. Prices are in Australian dollars and there’s no GST (we’re not registered for GST).
Do I get the raw footage?
Packages that say “raw footage” include access to your unedited clips, for example Brand Photography & Videography, Event Videography, Event Photography & Videography and JS Socials content creation. Filming Only (raw content) packages are delivered as raw footage only, not edited.
Can I ask for changes to a reel?
Yes. Additional reels and highlights include two rounds of revisions, and small adjustments to the reels in your package are welcome. Just reply to your delivery email.
Can you create a custom package?
Absolutely. Packages can vary with location, studio hire, travel and what you need. Use Get a quote and tell us about your shoot or event.