Booking terms & conditions

1. Who we are

JS Imagery is run by Jessica Succar as a sole trader (ABN 66 801 731 857), based in Sydney, New South Wales. We are not registered for GST, so no GST is charged and our invoices do not include GST. In these terms “we” and “us” means JS Imagery, and “you” means the person making the booking.

2. Booking and the deposit

Your booking is confirmed once the deposit is paid and you receive our confirmation email. The deposit is 20% of the booking total and secures your date and time, because we turn other work away for it. You can choose to pay the full amount at booking instead. If your booking is 7 days away or less when you book, the full amount is paid at booking.

Prices are as shown on our website or in your written quote at the time you book, in Australian dollars. Quote-only and custom work is priced in a written quote, which is valid for the period stated on it.

3. The balance is charged automatically to your saved card

When you pay the deposit, your card is saved securely by our payment provider, Stripe. The remaining balance is charged to that card automatically 7 days before your booking. At checkout you tick a box agreeing to this, and we record when you agreed. You’ll get a receipt by email. If the charge doesn’t go through, we’ll email you a secure link to pay another way; the balance must be paid before your booking goes ahead.

We never see or store your full card number. Card details are held by Stripe.

4. Cancelling and rescheduling

Cancel more than 48 hours before your booking and there’s no fee and everything you’ve paid is refunded. Within 48 hours, 50% of the booking total is kept; within 24 hours, 100% is kept. Rescheduling instead of cancelling avoids the fee (subject to availability).

• More than 48 hours before your booking: no cancellation fee and everything you’ve paid is refunded to your card.
• Within 48 hours: 50% of the booking total is kept as a cancellation fee. Anything you’ve paid above that is refunded; if you’ve paid less, the difference is charged to your saved card.
• Within 24 hours: 100% of the booking total is kept; any amount still owing is charged to your saved card.
• Reschedule instead: you can move your booking to another available date and time at no cost, any time before it starts. No fee applies.

You can reschedule or cancel yourself using the “Manage booking” link in your confirmation email, which shows exactly what applies before you confirm. Refunds go back to the card you paid with and usually appear within 5 to 10 business days. By saving your card you authorise us to charge any cancellation fee due under these terms.

5. If we have to change or cancel

If we can’t attend because of illness, injury, an emergency or circumstances beyond our control, we’ll tell you as soon as possible and offer a new date, or arrange a suitably experienced replacement photographer or videographer with your agreement. If neither suits you, we’ll refund everything you’ve paid in full.

Weather: for outdoor shoots, if the weather makes the shoot unsafe or unsuitable, we’ll work with you on the day to move indoors or reschedule to the next available date at no cost. Light rain or overcast skies alone are not a reason to cancel without the usual fee, but we’ll always talk it through with you.

If you are unwell on the day, please let us know as early as you can. Rescheduling is free (section 4).

6. On the day

• Please be ready at the booked start time. Coverage runs for the booked length from that time; if you’re late, we may not be able to run over. Extra time can be added if we’re available and is charged at our usual rates.
• You’re responsible for having permission to photograph or film at your chosen location (including venue rules, permits and any location fees), and for letting us know about access, parking, dress codes or restrictions.
• You’re responsible for the consent of the people you ask us to photograph or film, including a parent or guardian’s consent for children.
• We’ll do our best to capture any shots you request, but we can’t guarantee specific moments, people or results that depend on things outside our control.
• We may decline or stop work if the environment is unsafe, or if we’re treated abusively.

7. Travel

Travel is included anywhere in the Sydney metropolitan area. For locations outside Sydney metro, please request a quote. Travel time and costs will be included in your written quote before you book.

8. Delivery and turnaround

Your photos and/or videos are delivered digitally (for example by online gallery or download link). The number of edited images, reels or films is as described in your package. Turnaround depends on the package and the time of year; we’ll confirm your expected delivery date when you book. Priority 24-hour delivery and same-day edits are available as add-ons. Raw (unedited) files and footage are only included where your package says so; Filming Only packages are delivered as raw footage and are not edited.

Please download and back up your files when you receive them. We keep a copy for at least 3 months after delivery but can’t guarantee long-term storage. Editing style is part of our creative work; small adjustments are welcome, and additional reels and highlights include two rounds of revisions.

9. Copyright and how you can use the images

• JS Imagery keeps copyright in all photos, videos and other work we create.
• When your booking is paid in full, you receive a non-exclusive licence to use the delivered work: for personal use (weddings, events and family occasions: sharing, printing and posting) and, for branding, content and social media packages, for commercial use in your own business’s marketing (website, social media, advertising and print).
• You may not sell or license the work to anyone else, enter it in competitions, or edit it in a way that changes its character (filters and cropping for social media are fine). Please credit @jsimageryy when you share where practical.
• We may use selected images and footage in our portfolio, website and social media. If you’d prefer we didn’t, just tell us in writing (email is fine) before or after your booking and we’ll respect that.

10. Our liability

We use professional equipment and back up files on the day, and we take great care with your booking. If, despite that, something goes wrong that is our fault (for example, files are lost or corrupted before delivery), we’ll offer a reshoot at no cost where possible or a partial or full refund. Except where the law says otherwise, our total liability for a booking is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.

11. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other law that cannot be excluded. Where a failure is major, you’re entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value.

12. Privacy

We collect only what we need to take and manage your booking. See our privacy policy for what we keep, why, and who helps us process it (including Stripe for payments).

13. General

These terms, together with your booking confirmation and any written quote, are the whole agreement for your booking. If we update these terms, the version you agreed to at booking applies to that booking. These terms are governed by the laws of New South Wales, Australia.

14. Contact

Questions about these terms: jsimagery1@gmail.com · 0450 951 515. See also our FAQ.